Thoughts As We Approach 10 Years in Business

Ten years as a reputable collection agency

American Profit Recovery is celebrating its 10 year anniversary this month. It’s hard to believe it was September of 2004 when we opened our doors and started helping our first client resolve their delinquent accounts. A lot has happened since then, we have expanded to 3 locations including Michigan, North Carolina and Massachusetts, we employ 53 people, we collect all over the country and we have resolved over 230 million dollars of bad debt for our clients.

There are over 6,000 collection agencies in the U.S. Some agencies come, and a lot of agencies go. I believe there are several reasons American Profit Recovery has stood the test of time. First and foremost, we offer a cost effective, very diplomatic soft approach that enables us to resolve our client’s delinquent accounts while still maintaining a positive relationship between the consumer and our client. We have found our clients love that we are able to resolve the account AND keep that consumer coming back to do business with them in the future.

Another reason we have been so successful, and perhaps the reason I love coming to work so much, is the people we have working here. I can honestly say that I like everyone who works here. I don’t think there are many people in the workforce that are lucky enough to be able to say that. I give a lot of credit to everyone who is responsible for hiring, training and developing our employees. We try to hire people who embody 3 core qualities that we value the most. A positive attitude, a good work ethic and most importantly, they need to have integrity. It’s not an easy task to know if someone has these qualities during an interview, but the reason our managers are so successful in identifying these candidates is that they themselves possess these qualities and live their life with these qualities in mind.

We appreciate those who decide to make a career here and adopt these core values and make them their own. The results are obvious, everyone trusts each other to do the right thing, and we work hard and have fun doing it. The success of our business is further enhanced due to the treatment our clients receive from everyone who works here. Our goal is to give our clients the best results and the best experience in the industry. None of that would be possible without our dedicated people who are constantly looking for ways to improve everything we do and everything we provide our clients. We believe a happy employee will take ownership of our company objectives and take care of the APR’s two most valuable assets, each other and our clients.

We strive to be the best we can be and we have a 10 year track record to prove it. 74% of our employees have been with us for more than 2 years and 52% have been part of our team for more than 5 years. Our client retention has never been better and I think employee retention is directly related to client retention. We have been voted as one of the top Collection Agencies to work for 7 years straight along with being recognized as an industry leader in many categories. I am proud to be a member of the team here at American Profit Recovery and I can’t wait to see what the next 10 years has in store for us.