Starting a Job in a New Industry

By Porsha: 

I started working at American Profit Recovery about five months ago and it is the best job that I have ever had. I have customer service experience from working at fast food restaurants and being a waitress but being a customer service rep for a collection agency is different; a good kind of different.

I was nervous at first for I knew nothing about a collection agency or the laws that they are regulated by. I hate messing up a on a job and want to always strive to do my best and I thought I would fail, but here I am and I was definitely wrong.

This company is more than a workplace for me and the people are more than co-workers. They treat me like family! The people here never hesitate to answer any of my questions. It is astonishing how everyone will go out of their way to teach me and guide me to having a successful career here at APR.

And the management is awesome! You don’t find many workplaces where the management is so hands on and get their hands dirty with the work involved.

Last but not least, I am grateful for the customer service team. They have held my hand every step of the way. Working with them, my confidence has skyrocketed, and I come to work every day ready to problem solve and help the clients who use our services. Not only are they the best workers ever but they are my family!