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A couple quick tips for all of the Service Assistant users out there to make your days a little bit easier.

–          Did you know that you can pull a customer up right from your “Start Collections w/ APR” screen?  When you have your list of collection candidates pulled up you can double click on their name and it will pull their customer screen up.  This will save you a few clicks should you need to do some research on a customer before you send them to APR.  You can also do this when you “Manage APR Accounts (stops)” by again, clicking on their name.

–          Did you know you can move the columns (i.e. Name, Amnt […]

Simplify your debt collections with our online portal.

Have you ever needed to add a new employee as an APRweb user but didn’t have time to call customer service? How about changing your holds notification setting or resetting your password? Did you know all these things can be done within APRweb without you ever having to pick up the phone?  If you didn’t know this functionally existed keep reading to find out how to do these things and more!

Let’s start out with the basics, how to reset your password. There are 2 different methods you can use to reset your password. The first and most commonly used technique is to navigate to www.apraccess.com and click […]

Sometimes a small business or any size business for that matter needs extra help when it comes to collecting delinquent accounts, and that’s when it’s time to start looking at collection agencies. There are some important questions to ask when shopping around for an agency though. We’ve covered many things to ask in previous blogs and videos but our own Michelle recently spoke with Andy Yavello in our Michigan office to get his take on the matter.

Andy suggests these questions:

Are you nationally accredited? A good collection agency should have national accreditation. Here at APR, we belong to the ACA, the Association of Credit and Collection Professionals and we adhere to a strict code […]

I was recently reading an article that was talking about the definition of insanity; doing the same thing over and over and expecting a different result. While the article was discussing exercise and dieting, the same can be said for working your accounts receivable.

Are you calling the same people over and over, or sending statements over and over, only to get the same result time after time? Maybe you get that customer on the phone once or twice; they may even make a promise to pay you. Generally the next month though, you see the same person on your aging sheet, only to call them or send them another statement. Usually at this point they […]