Blog

When you think of a collection agency, what are your initial thoughts? As a consumer, you might have much different views of collection agencies than a business owner that needs to get paid on time. Even if that consumer has never dealt with being in collections, they might have already formed an opinion based on media coverage, nightly news magazines and how others talk about their experience.

As that business owner or other executive in charge of payments and cash flow, you might have your opinions of the debt collection industry as well. One of your beliefs is that it is just part of doing business. You need a collection agency to help your business get […]

One of the most frustrating parts about running a business of any size is when customers don’t pay on time or, pay you at all. You spent untold amounts of time securing these customers, building your reputation with them and then servicing them for long periods of time. Then one day, they fall behind and you’re not getting paid.

Maybe it was an oversight and maybe it’s more than just that. Sometimes your customers decide they didn’t like the service for whatever reason, and they stop paying. Other times, your customer might be going through a difficult period and they just need a solution to their debt problems. You’ll never know unless you begin the communication […]

Remember This. Short of rote memorization the population at large is not terribly good at memorizing long lists of unassociated information. So barring an overactive or enlarged medial temporal lobe it’s going to take Hard Work and Dedication to pull it off. A narrative, storytelling is one tried and true Life Hack that works well in accomplishing the dedication of information to your long-term memory. […]

You think you trust everyone on your team, and you’d like nothing more than to have that trust with everyone. Trust is one of the things that creates a positive workplace and helps to build company culture. Which in turn, helps an organization grow.

As a collection agency, we hear the struggles of businesses all the time. Lack of cash flow, customers not paying on time or paying at all. When it comes to losing money in that way, it is easily detected. Just match up your invoice with your receivables and you should be able to decide if […]

Have you ever heard people say, “I don’t care what people think about me?” Sure, we all have. For some, what others think about them doesn’t seem to register and it doesn’t bother them in the least.

But have you ever heard a person say that about their business? We hope not but we’re sure there’s a few out there..

Whether you like it or not, what people think about your business is a big deal and it should concern you every day. Just about every move you make can make an impact on what people think about your business and your overall reputation.

Your good reputation can make the difference between having an okay year to having […]

As a collection agency that works with both small and large business, we encounter this question quite a bit. We often hear that a business needs to place a customer into the collection process but they really don’t want to lose that customer. It is very common for those two factors to be discussed in the same conversation.

We work hard to secure a customer and we don’t want to lose them if we can help it. Acquiring new customers can be a long process for some businesses and the fact that they are behind in their obligations to our business, should not totally disqualify them from doing business with us in the future.

There are so many balls in the air that small business owners need to keep an eye on. And for that matter, any size business owner. The general public might have a perception that running a business is easy and that most are just jetting off to the Caribbean every month but for most, that is not the case. And if you’re one of those business owners, then you know that all too well. And as a collection agency talking with small and medium sized businesses all the time, we can confirm.

Let’s go through some of the more critical issues that […]