Much more than a collector

By Angela:

As I sit back and reflect on the last few months and the changes that have taken place both within the office and personally, I can’t help but think WOW.  EVERYONE, is going through it! The good news is that American Profit Recovery is here! This may sound corny but, the reality is just that.

Sometimes I feel like I’m much more than a collector, I like to think I wear multiple hats. I’m a wife, a sister, a work team leader, a teammate, but most importantly, I’m me. In these times, even when things get rough you will learn what your capable of and the support you have had all along. I am able to be a shoulder for others who need me, this could mean letting a consumer cry about their situation, or listen to a collector vent about a rough call. There are also times when I need help or simply just to talk and there is always someone willing to listen. Whatever that situation is, we are all in this together.

I have the pleasure of tracking compliments company wide for our collections department and during times of COVID-19 you would never think you’d hear a consumer thanking or even COMPLIMENTING a debt collector. This happens every day in our office. We pride ourselves on our reputation and our core values and because of this we separate ourselves from other agencies. Not only do I think potential clients should invest in our services but potential employees.

As I slide into my fifth year with this wonderful company I am filled with gratitude and a sense of accomplishment. I have made a name for myself and broken personal bests all while helping and coaching others to be their best, to me that is the true definition of success.