Keeping the lines of communication as open as possible when collecting debt

By Brian L.

The saying goes, “actions speak louder than words” when it comes to showing who you are or what you are capable of accomplishing. In the debt collection industry, words are what speak louder than actions.  Your choice of words will determine what actions follow.

With conversations being made over the phone, the opportunity is there to build a relationship with a consumer so that both parties can come to an understanding, reaching a resolution that may have been a long time in the making.

If the actions took place before the words, it would be difficult for us to help as many people as we do daily. It’s nice at the end of the work week to see the great reviews posted online from individuals we helped by using verbal communication as our primary source of contacting them.

These reviews in words, along with the words we express on the phone, are no secrets to our success.

We are proud of the recent compliments given to our debt collection team. Here are just a few.

“Thank you, you guys have treated me really well, I appreciate it “

“Thank you so much and I appreciate you guys works with me, like I really really… really appreciate it.”

“You’ve been a wonderful person to talk to and that process went so smoothly. My day has been made even better, have a wonderful day.”