Customer Service … In Person!

I recently had the privilege of leaving the office for part of the day to join a few of my coworkers at the New England Grows Trade Show.  Working in the Customer Service department, we are able to build relationships with clients over the phone, but it isn’t that often that we are able to get out and meet clients and potential clients face to face, so when I was offered the opportunity I jumped at it.  After the day ended I was really happy that I was able to go and wanted to share a few things about that day.

It’s amazing the different reactions you get from people when they see you are a collection agency, and you are at a lawn care trade show!  You get the people who walk by and joke that they should keep walking because we may have their name; unfortunately, you get people who avoid eye contact all together; but then you get to meet our clients, which for me, was the best part of the day.

Clients who are only to happy to tell us how much we have helped them with their receivables, but were happy to share their stories. Clients who were having a hard time getting people to pay for work they had performed, or product they had provided and say to us, ‘Its amazing, I call and call and they ignore me, a few contacts from you guys and they are calling me to pay!’  They are able to not only get paid but maintain their customer base and it is just great to hear it right from them; makes you want to say ‘We told ya!’

One of the highlights of my day was meeting our client Mike and his brother Colin, who run a small family nursery in a small Massachusetts town.  Of course for a client like this, diplomacy is a huge sticking point.  For Mike, who I was able to talk into doing video for our site (check it out on YouTube!), Tier I really worked.  They love the fact that they can work out payments if that’s what their customer needs, and we are not alienating their customers, a win-win situation.

Overall, it was a great experience, and I can’t wait to get back there next year! Maybe I’ll see you there!