Advice for Businesses

On the fence about hiring a collection agency?

We are going to make a bold assumption. That you have customers that have not paid you yet. They are either late in paying you, or they have not paid you at all. Whether it was an oversight, a dispute in your product or service, or maybe that customer has just struggled financially and they have decided not to pay your business. There are so many reasons why a customer or client has not paid you yet and it’s a tough situation to be in when you’re trying to improve your cash flow.

Hiring a collection agency to help with your cash flow is an important decision you need to make for your organization. The decision […]

2020-09-27T11:05:15-04:00September 30th, 2020|Categories: Advice for Businesses|

What are the best ways to get customers to pay on time?

There are not many factors that control the cash flow of a business more than customers and the time frame in which they pay for products or services. In short, customers pay late, cash flow suffers. Customers pay on time, resulting in positive cashflow. When it comes to accounts receivables, it’s that simple.

However, we are not living in an ideal world and for many in business, chasing down payments is just part of running a business. If your organization extends credit in any way, you’ll be investing some measure of resources in trying to get paid on time. From forgetful customers, disputes to a charge to the more trying cases such as customer just not […]

2020-09-27T10:50:43-04:00September 27th, 2020|Categories: Advice for Businesses|

Getting your business paid during COVID-19

We’re not fond of overused terms here but one we do feel is relevant during the year 2020, is that “now, more than ever,” it is mission critical to be getting paid for the work your business does and the services you provide. Regardless of the size of your organization, cash flow is something that has probably taken a hard hit during the COVID-19 pandemic and the economic fallout that came with it.

There are three factors that have played into the challenges that some businesses have had to deal with. The first is that depending on the type of job or career you have, you as a consumer may have lost that job. Take those […]

2020-08-25T13:44:33-04:00August 25th, 2020|Categories: Advice for Businesses|

Debt Collections Good For the Economy

There are many activities that help boost our economy. A healthy jobs market, business spending, banks lending money as well as consumer spending. But did you know that debt collections were also a big part of a healthy economy?

For the consumer that may be in debt or having issues trying to catch up on financial obligations, they might not think so. But the collection industry is directly responsible for putting a large amount of money back into our economy and into the hands of business. […]

2020-07-24T14:35:15-04:00July 27th, 2020|Categories: Advice for Businesses|

Why are we contacting consumers during these times?

By Joe W.

I keep getting asked two questions by my friends and family, “Why are you calling consumers during Covid-19?” and “Why are businesses turning over debts during Covid-19?”  They point out to me that many people are struggling during these unprecedented times, and they cannot pay their bills.

I asked how anyone can know why a consumer has not resolved their account.   A consumer may have lost their job or had their income reduced.  They may have been personally affected by the virus, and have had to face unexpected medical costs.  Or, they may have simply forgotten about the outstanding bill. I had someone tell me that during the Great Recession they had one blemish […]

2020-07-19T13:57:19-04:00July 21st, 2020|Categories: Advice for Businesses|

Our Debt Collectors Get Compliments From Consumers

“You were very nice…You’re definitely nice to work with.  You definitely made the experience that much better.  Thank you.”

“Thank you very very much, you’ve been a huge help.”

“You don’t sound like a debt collector, you are too nice”

You read the title of this article correctly. Our collectors get complimented by the consumers they are calling on each and every day. Our collectors as we are sure you know, are calling people because they have not paid a bill on time, or paid it at all. And by the end of that call, many of them are thanking our staff for helping them get out of a tough situation. Not really what you’ve been […]

2020-12-22T08:47:50-05:00July 6th, 2020|Categories: Advice for Businesses, Team APR|

Why Diplomacy Works in Debt Collections

We are often asked by our new clients about the strategy we will employ to help them get paid and collect the money that is owed to them. Let’s face it, we are not the only collection agency out there so many businesses searching for a company to help with debt collections will want to understand how we might approach their customers differently to create some type of resolution.

The four founders of our company knew one thing was true. Demanding money from consumers with no regard for their situation was never going to produce any worthwhile results. In fact, they knew it would eventually backfire. It can go wrong in several ways. First, it can […]

2020-07-09T13:03:46-04:00June 23rd, 2020|Categories: Advice for Businesses, Collection|Tags: , |

The case for continued communication with consumers

As with any major crisis, some industries get crushed and some do well. Depending on what you consult on, manufacture or supply will somewhat dictate how your industry will weather any crisis. As we have seen with the COVID-19 crisis, many businesses have been designated essential and many have had to shut their doors which has created a crisis of its own for many across the country. For many industries, this has caused damage to their operation that will take a long time to overcome.

Take a lawncare company for example. Many had already been working hard to fire up operations for the season. Conducting spring cleanups and getting yards ready for a long enjoyable season. […]

2021-01-31T15:00:27-05:00May 25th, 2020|Categories: Advice for Businesses|

Your cash flow is essential right now

By Peggy:

It goes without saying that life has changed dramatically in the past five months.  COVID19 has evolved from “that outbreak overseas” to a health crisis here in U.S.  We’ve seen the progression of social distancing, school closings and state-wide lockdowns.  As a result, businesses have been divided into two basic categories—essential and non-essential.

Essential businesses, like pharmacies & grocery stores, are staying open. Non-essential businesses like lawn & garden services are expected to close until further notice. It’s hard to argue with the logic.  People need to get medications, food and supplies. People don’t need green, manicured lawns. But to say a business is non-essential is misleading.  Businesses supply more than the services they offer. […]

2021-04-03T16:00:00-04:00May 13th, 2020|Categories: Advice for Businesses, Collection|

Collection Industry Commitment During the COVID-19 Crisis

Below is a letter sent to state government officials from ACA International, the Association of Credit and Collection Professionals about how collection agencies across the country are working to provide necessary support to the business community during this time and, help consumers through the COVID 19 crisis.

MEMORANDUM

TO: U.S. GOVERNORS, STATE ATTORNEYS GENERAL, STATE LEGISLATIVE LEADERS

FROM: ROGER WEISS, PRESIDENT, ACA INTERNATIONAL BOARD OF DIRECTORS

DATE: MARCH 21, 2020

SUBJECT: ARM INDUSTRY COVID-19 RESPONSE

The Association of Credit and Collection Professionals (ACA International) is comprised of 2,500 members, including credit grantors, third-party collection agencies, asset buyers, attorneys, and vendor affiliates in an industry that employs more than 230,000 employees worldwide. ACA members are front line professional debt collectors that […]

2020-09-27T13:58:56-04:00March 25th, 2020|Categories: Advice for Businesses, Advice for Consumers|
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