Accounts Receivables Archives - American Profit Recovery

Calling customers that have not paid? Follow these important guidelines

Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call.

While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.

If you’re calling customers who are behind on paying your business, we have provided a brief guide on the process that you and your team should follow.

Make sure you prepare for the follow up call

Whoever is calling your customers, they should be prepared with adequate information. Not only should […]

David Greenwood2025-05-07T13:17:58-04:00May 7th, 2025|Categories: Accounts Receivables, Medical Debt Collections, Small Business Collections|

Don’t Leave Money on the Table: How to Work with a Collection Agency for Improved Cash Flow

Hiring a collection agency for your business can be an extremely smart move and a strategic advantage in improving your cash flow. If you have customers who are consistently late or who have not paid you at all, and those are piling up, it’s time to make that decision.

However, effective debt collections happen when you have the proper documentation in front of you. Having a paper trail, as they say, can increase the chances of getting the money owed to your business. Being organized and proactive can make a big difference in the amount of money you collect.

If you’re hiring a collection agency to improve your business cash flow, here are some things to consider […]

David Greenwood2025-05-02T08:57:06-04:00May 2nd, 2025|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

What motivates consumers to pay your invoice?

You may be a small business owner or a professional in the position of finance. You may be reading this and at the same time having challenges with cash flow. The main culprit could be late and non-paying consumers.

Just about every type of business will encounter this challenge, and it’s imperative to implement a regular and consistent program for getting customers to pay you for what you have provided. Whether it is late customers or those who refuse to pay, having a rock-solid accounts receivable program is non-negotiable.

It helps to understand what motivates customers to pay a bill, whether that’s their regular habits or their past-due bills.

Understanding this can help your accounts receivable program be […]

David Greenwood2025-03-12T10:30:26-04:00March 14th, 2025|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

How a Budget Friendly Collection Agency Can Help Improve Your Cash Flow

What if we told you you could hire a collection agency and improve your cash flow without breaking your budget? We’re confident most businesses would like to take advantage of that.

There is still a myth that the only way to employ a debt collection agency for your business is to pay large fees to achieve your goals.

However, that is not the case; low-cost debt collection solutions are available to any size business.

Do you want to improve your business cash flow without breaking the bank?

Check out these reasons why using a low-cost collection agency can be one of the smartest moves your business ever makes! […]

David Greenwood2025-03-12T10:23:41-04:00March 12th, 2025|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Why your business should think about retaining customers when hiring a collection agency

A business like yours likely has one goal when hiring a collection agency: to collect money from customers who pay late or have not paid at all.

You may also want to work with a collection agency because you do not have the internal resources or the time to chase past-due invoices, and it is time-consuming.

But another goal your business should remember is how a collection agency can help you retain your customers. Just because a customer hasn’t paid you, pays late or there’s a dispute, there are still ways to keep that customer.

There are also significant benefits to ensuring that you can keep your customers and the relationship intact after the debt collection process.

Check out […]

David Greenwood2025-02-17T09:06:45-05:00February 20th, 2025|Categories: Accounts Receivables, Small Business Collections|

Why Customers Delay Payments-Insights for Small Business Owners

If you operate any type of business, you’ll have people who do not pay you.

Late and non-paying consumers are not exclusive to any size business, either. Large organizations and small businesses struggle to get customers to pay sometimes. That’s part of being in business.

However, not every reason for non-payment is the same. Many consumers have legitimate reasons for not paying their bills and struggle to meet their own financial obligations.

And at the same time, you may have consumers that can pay but won’t.

Let’s take a look at some of the legitimate reasons people are not paying you, and some not so reasonable reasons why you haven’t received payment. […]

David Greenwood2025-02-17T08:53:30-05:00February 17th, 2025|Categories: Accounts Receivables, Small Business Collections|

What Does It Take to Be a Debt Collector? A Look at a Professional’s Training and Tools

There are many great career opportunities in the debt collection industry. And one of them is being a professional debt collector.

Professionally trained debt collectors serve several purposes. They of course assist a business with improving cash flow by bringing late and non-paying customers to the table. And they help consumers navigate challenging financial situations.

Training is the most important part of being a professional debt collector. There are many parts of being in collections that require consistent knowledge and training as well as mastering creatin skills.

Want to know more about the ongoing training and skill-building that professional debt collectors go through? […]

David Greenwood2025-01-06T10:37:51-05:00January 9th, 2025|Categories: Accounts Receivables, Advice for Consumers, Small Business Collections, Team APR|

How Active Listening Can Turn Difficult Debt Collection Calls Into Collaborative Solutions

Active listening is something our professional debt collectors practice and implement daily here. In fact, we would go as far as to say that it is one of the foundations of how we operate.

In all aspects of life and business, listening is one of the most critical skills we can master. And as a collection agency working with small businesses and large organizations, it is a must for us to carry out our mission.

What is active listening?

Active listening is concentrating on, seeking to understand, and responding to an individual thoughtfully. And it goes beyond just hearing somebody speaking and includes emotions, engagement and trying to understand the context of a discussion. This is why it […]

David Greenwood2025-01-06T10:16:34-05:00January 6th, 2025|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Taking the Emotion Out of Late Payments- Strategies to Protect Your Business and Peace of Mind

Late and non-paying customers can be emotionally draining for your small business. Whether you’re operating a lawn care company, veterinarian practice, heating and air conditioning business, or any other small operation, having customers who don’t pay on time is just part of being in business.

While large organizations have their share of the same challenge, your small business can feel the pain of customers not paying far deeper. And if you’re a small business operating in a smaller community and you get to know many of your customers, this challenge is even more difficult.

Many small businesses come to us for help with their receivables and we can feel the emotions brewing inside them. They’re frustrated, baffled […]

David Greenwood2024-12-11T12:48:57-05:00December 16th, 2024|Categories: Accounts Receivables, Small Business Collections|

Turn Your Outstanding Invoices Into Cash: The Power of Early Intervention

We see it all too often. Businesses have a pile of outstanding invoices. They are not getting paid, and the business waits far too long to get serious about getting those customers to keep up with their payments.

Maybe they don’t have the systems in place to get late customers to pay or they may not want to upset their customers by implementing collection activity. But waiting too long to bring your customers to the table is a recipe for negative cash flow. Which can have long-lasting consequences.

Implementing early intervention is a far better strategy that is helping small businesses get paid.

Implementing systematic follow-ups and debt collection activity early in a delinquency is vital to the […]

David Greenwood2024-12-11T12:43:02-05:00December 11th, 2024|Categories: Accounts Receivables, Small Business Collections|

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