David Greenwood, Author at American Profit Recovery

Questions to ask a commercial collection agency before hiring

A commercial collection agency is an agency that works to resolve debt between two businesses. Commonly known as B2B debt collections, it’s the process of mediating financial disputes and overdue invoices owed to a commercial client.

In many cases, these invoices and balances due can add up to a substantial amount of money. If, for example you are in manufacturing or distribution and you extend credit in the form of pallets of products, you’ll want to know how quickly you can get paid for those orders.

Because these invoices can represent large sums of money for an organization, many companies rely on the expertise of a commercial collection agency to improve cash flow.

If you are an organization […]

David Greenwood2023-02-17T09:28:53-05:00February 9th, 2023|Categories: Accounts Receivables, Advice for Businesses|

What results should you expect from using a collection agency?

It’s a common question. What type of results should I expect from using a collection agency for my business?

If your organization has made the decision to move forward on hiring a debt collection agency, you’ll be asking some common questions. How does the process work? What does the agency need from us? And of course, probably the most popular question about what type of results you might expect.

“Results vary” as you’ve seen countless times on TV commercials in other advertisements that you are subjected to daily. And that’s important to understand when you are in the process of retaining debt collection professionals for your organization. The results you see will fluctuate, including the number of […]

David Greenwood2023-02-07T09:31:11-05:00February 7th, 2023|Categories: Uncategorized|

Why are we one of the best places to work in the collection industry?

It’s no surprise to the team here but we have once again earned the distinction of being one of the best places to work in collections. Since 2008, we have continued to earn this recognition through an effort spearheaded by Best Companies Group.

Sure we offer a competitive salary, a great benefits package and other perks, but there’s one thing that truly makes American Profit Recovery a great place to work.

It’s called culture.

We have successfully built a culture here where people can not only build a career, but contribute to the direction of this collection agency. And we constantly recognize our employees as a true part of this organization. […]

David Greenwood2024-09-30T09:46:34-04:00January 30th, 2023|Categories: Team APR|

Keeping the lines of communication as open as possible when collecting debt

By Brian L.

The saying goes, “actions speak louder than words” when it comes to showing who you are or what you are capable of accomplishing. In the debt collection industry, words are what speak louder than actions. Your choice of words will determine what actions follow.

With conversations being made over the phone, the opportunity is there to build a relationship with a consumer so that both parties can come to an understanding, reaching a resolution that may have been a long time in the making. […]

David Greenwood2023-01-15T12:21:18-05:00January 5th, 2023|Categories: Advice for Businesses, Team APR|

4 proven ways to make debt collections easier for your business

Just about every business we encounter wants to make the process of getting paid on time much easier. Getting late-paying customers to the table and small business debt collections can become an area where many organizations just do not have the available resources.

Take, for example, the lawn care company that works from sunrise to sunset and deals with a labor shortage. Implementing an easier method to collect payments becomes mission-critical for that business.

If your business has been struggling with cash flow and getting your customers to pay on time, check out these four tips our debt collection experts have come up with to make getting paid on time easier for any size organization.

David Greenwood2022-12-29T16:00:59-05:00January 3rd, 2023|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

What happens when debt collectors are nice to consumers?

Consumers and the business community should be comforted knowing there has been a consistent industry-wide effort in collections to humanize the process. More and more collection agencies understand the value and critical nature of tactful and respectful communications with consumers.

Why is this important for the public to understand?

Any business transaction should be conducted by interested parties that can come together. The process of debt collections should be no different.

So what happens when consumers are treated with the dignity and respect they deserve? […]

David Greenwood2022-12-29T15:52:15-05:00December 29th, 2022|Categories: Advice for Businesses, Advice for Consumers, Team APR|

4 more myths about debt collections DEBUNKED

Have you ever wanted to know the real story behind the debt collection industry? Want to get the inside scoop on how things really are in the world of debt collections? We got you covered here!

There are untold amounts of myths regarding collection agencies and how they operate. And even more myths about how they interact and work with consumers. So we thought we would share a little bit of inside baseball when it comes to debt collections and debunk many of the myths that people share.

Think you know everything about the debt collection industry? Our team dispels four more myths about debt collections below. […]

David Greenwood2022-12-21T10:01:54-05:00December 23rd, 2022|Categories: Accounts Receivables, Advice for Businesses, Advice for Consumers|

Celebrating the holidays American Profit Recovery style

The team here at American Profit Recovery always takes time to ring in the holiday season. Working in the debt collection industry is fast-paced, and sometimes challenging and it is important for this organization to ensure the entire team gets a chance to experience everything this season has to offer.

It has been a long tradition here to have many opportunities to celebrate the holidays. It is important as an organization to have this as part of our culture and values.

Over the past month, the team has celebrated this season and a year’s worth of individual and team accomplishments. […]

David Greenwood2022-12-21T10:02:18-05:00December 21st, 2022|Categories: Advice for Businesses, Team APR|

Breaking Barriers in Debt Collections

By Angela:

The perception of debt collections has changed dramatically in recent years. For many years the public had an image of collection agencies that just focused on collecting money. At one point or another, before I got into this industry, I had those types of feelings too.

What I’ve learned in my experience is now the furthest from these scenarios. I work alongside people every day who are compassionate, smile and are often times laughing with consumers. […]

David Greenwood2022-11-30T10:48:49-05:00November 30th, 2022|Categories: Advice for Consumers, Small Business Collections, Team APR|

Why it’s important for collection agencies to share what they do

There is a lot of important work done by reputable and professional debt collectors daily in this country. This work helps the overall economy, consumers that may be struggling with ongoing debt, and small businesses struggling to meet payroll and other expenses.

The debt collection industry helps larger organizations keep costs down and keeps the workforce employed.

The debt collection industry touches just about everyone. Regardless of whether we know it or not.

For many years, many in this industry flew under the radar and just did their jobs. With the media and others having an unfavorable perception of the debt collection industry, it’s no wonder.

However, debt collections serve a vital role in our economy. Those of us […]

David Greenwood2022-11-23T08:53:51-05:00November 23rd, 2022|Categories: Advice for Businesses, Advice for Consumers, Collection Industry News|

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