dgreenwood

If you are running any type of healthcare facility or medical practice, we know how hard you have worked to cultivate new patients. It can take years to build a thriving practice and along with the best medical care, the way you do that is to provide a warm and welcoming environment at every phase of the patient experience.

The patient experience starts from that first phone call for care all the way through how that person is treated in the office, by all levels of staff, and after the visit. It includes good times and bad. And it also includes the process of medical collections and how that patient is treated during times of financial […]

The title may grab you but let’s be clear, debt collections is not sales and it is not selling anything. However, some of the core strategies that allow a sales executive to be successful can be viewed as some of the same traits you should be implementing in your collections. Let us explain.

There are always great lessons to be had and new things to be learned if you’re looking in the right places in the world of business. A successful sales professional has many elements that allow that person to achieve their goals. And while we have all run into “that” sales guy who may have turned us off, the good ones follow some basic […]

You might perceive that all calls from a collection agency are nothing more than a standoff between a consumer and a debt collector. However, that is far from an accurate representation of how today’s interactions with consumers unfold. In fact, here it is quite the opposite.

And despite the media’s perception of the collection industry, when we get people on the phone, and we get to a place where a cordial conversation begins to occur, we go to great lengths to get to know the consumers we are calling.

Let’s use the example of any interaction between a consumer and a business. Is that consumer going to be receptive to what they hear from the business if […]

If your practice has been looking through a list of medical collection agencies in search of just the right fit, we want you to take a moment to read some of the tips that our experts here have come up with. Choosing the right partner to work with your patients and handle payment arrangements is a critical part in managing not only your cash flow but your reputation.

The last thing you want to do is lose a hard-earned patient over a medical bill that could have been resolved diplomatically and with care. It’s not enough to just call an agency and hand over your late accounts. To keep your patients coming back and avoid awkward […]

Cash flow is the backbone of any business, including yours. It does not matter the size or nature of your organization. Without healthy cash flow, your business will suffer in many ways. Staying on top of this and ensuring your business is always working in positive cash flow should be one of your top concerns if you are running any size business.

As a collection agency working with large businesses and small organizations, we tend to be on the front lines of helping these companies improve cash flow. While many we work with take a proactive approach and have a robust accounts receivable program, we find many companies utilize debt collections when they cannot resolve that […]

The year 2020 has been a long and stressful road for so many in business. We are sad to see what this past year has done to so many companies that appeared to be thriving at the beginning of 2020. While many businesses can understand and prepare for the ups and downs of the economy, we have yet to find anybody with a plan for what a pandemic could do to business.

Now that many of us have learned several lessons from the past 12 months and a vaccine seems to be on the horizon for most of us, it is time for us to buckle down and survive the coming months to be better for […]

You might not think to place the words collection agency and compliments in the same sentence, especially when it comes to the consumers debt collectors are calling. But let us take a few minutes to explain to you why those two do indeed belong in the same sentence and discussion.

We have been tracking consumer compliments for well over a year now. And to confess, if we knew how much of an enormous impact it was going to make on our company and our team, we would have been doing it a lot earlier.

“Thank you so much. I appreciate you being able to work with me and work around everything that’s going on.”

“Thank you for working […]

In the not too distant past, a business that hired a collection agency was doing so as a last resort. They had customers that were not paying; they called, sent letters, and decided the only thing they could do was to get rid of that customer and send them to collections—a far cry from how a collection agency can help a business today.

When you use an agency today, you should be thinking a little differently about the results you want to gain from that relationship. When you hire the right company to handle your collections, what comes with that relationship are many benefits. And if you think beyond just the bill that your customer has […]