David Greenwood, Author at American Profit Recovery

I’m glad I stayed in debt collections

By Sabrine:

Looking back at when I was a college student, the last place I expected to be working at is a collection agency. Life took me to crazy places after graduation and before I knew it, I accepted a Collection Specialist position. At the time, I figured I would work at APR (American Profit Recovery) temporarily until I became certified in the field I graduated in. Fast forward four and a half years later, I am still with the company, and I am a Team Leader. […]

David Greenwood2022-04-07T09:28:52-04:00April 8th, 2022|Categories: Team APR|

What your practice needs to know about medical debt reporting in 2022

Our team here handles medical debt collections for a wide range of medical practices around the country. We keep up to date on the latest legislation and guidance from both federal regulators as well as state governments. In our industry, there seem to be changes all the time when it comes to how and when we are able to deal with consumers. These adjustments are meant to protect consumers and create an even playing field to assist them and the medical practices that require payment.

Recently, all the big three credit reporting agencies have announced that they will be making significant changes to how medical debt is reported on the credit reports of consumers. TransUnion, […]

David Greenwood2022-04-07T09:09:57-04:00April 7th, 2022|Categories: Medical Debt Collections|

National Consumer Protection Week 2022

National Consumer Protection Week in 2022 is March 6-12 and is meant to educate everyone about how to improve finances, avoid scams and fraud as well as educate consumers about their rights. This is a program established by the Federal Trade Commission and one that we fully embrace.

Everyone here at American Profit Recovery understands that as a collection agency we need to be as transparent as possible. We go above and beyond to make sure that everyone we come in contact with understands their rights as a consumer. When we are creating honest and open conversations with consumers, everyone benefits. […]

David Greenwood2022-03-04T09:42:43-05:00March 4th, 2022|Categories: Advice for Consumers|

Top 5 reasons your customers are not paying you on time

Did you ever wonder why your customers are not paying you on time? It’s one of the more frustrating aspects of running any size business. Customers contact your business, you provide the service that you promised and then in some cases, you’re left to chase that customer for the money they owe you.

And because you have other customers to serve, and a whole host of other obligations to run your business adequately, you and your staff now must expend time and other resources to get that customer to pay.

Your accounts receivable process is just part of running a business of any size. Customers are going to pay on time, some are going to pay late, […]

David Greenwood2022-03-15T09:51:27-04:00March 4th, 2022|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Ask yourself these 5 questions before starting collection activity

Before sending any customer to a debt collection agency, it’s important for a business of any size to conduct its due diligence to try and resolve that matter. Having an established relationship with a reputable collection agency is an important part of your overall accounts receivable program. But it is critical for your business to understand how a customer got to the point of collection activity before implementation.

You and your staff should be able to answer the following questions before a customer is put into collections. And this is also a great guide for your business as you clean up your accounts receivable systems. […]

David Greenwood2022-03-15T09:52:58-04:00March 2nd, 2022|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Through Good Times and Bad-Our Team Sticks with Our Mission

By Brian:

It’s a satisfying feeling knowing that we can continue to help support small businesses and help consumers throughout the year regardless of what is happening across the country. It’s what we have always done since opening our doors. We have assisted consumers during events throughout the years such as recession and natural disasters that had a negative effect on the economy as well as during economic booms that had a positive effect, pulling together to help those in need. By remaining open we have been able to carry on with assisting consumers in need of help resolving their debts. In addition, we continue to work with our clients who need help handling balances owed […]

David Greenwood2022-03-01T11:31:11-05:00March 1st, 2022|Categories: Team APR|

What our debt collection team wants you to know

We have assembled a fantastic group of professionals here and we believe we have some of the best debt collectors in the country. And it didn’t happen by accident. We have been able to put together this team for several reasons and because of this, both the businesses we serve and the consumers we speak with every day benefit from this well-trained and dedicated team.

The job of a debt collector not only requires ongoing and professional training as well as knowledge of current laws but it is also beneficial when the collector truly cares about the outcome of the current situation they are working on. And that must include making sure the consumer is set […]

David Greenwood2022-02-18T10:45:35-05:00February 21st, 2022|Categories: Accounts Receivables, Advice for Businesses, Team APR|

Accounts receivable practices when your business solves problems quickly

There are all types of businesses where serving the customer quickly just comes with the territory. Those businesses that offer any type of emergency or urgent service either in-home or at your location can experience issues with cash flow because there will be times when customers and clients are not prepared to pay.

There are all types of businesses that fall into this category of emergency services and serving people on short notice. Everything from the veterinarian, plumbing and heating contractors, septic repair services, HVAC professionals, and restoration contractors to name a few. Your customers rely on your quick expertise to make their lives easier. […]

David Greenwood2022-03-15T09:55:34-04:00February 18th, 2022|Categories: Accounts Receivables, Small Business Collections, Veterinarian Collections|

Everyone here can relate to consumer struggles

By Angela:

A lot of what we do is simply understanding and reasoning with our consumers. We work hard to build rapport and keep relationships for our clients so that their consumers have a good experience with us.

While some people have these pre-determined ideas of how we don’t understand nor care before calling us, the truth is we are everyday people, all facing similar battles. […]

David Greenwood2022-03-15T09:56:58-04:00January 18th, 2022|Categories: Team APR|

What are your plans for improving the customer experience in 2022?

There is one thing we have spent an enormous amount of time on here in American Profit Recovery and that is making sure all clients have an enjoyable and productive experience with our team. People compliment us every day when they call our front desk because they can tell the person answering the phone is smiling. You can hear it in their voice.

It doesn’t matter if you come to us for commercial debt collections or medical collections, we want to make sure that your journey with our team Is one that impresses you and resolves your cashflow challenges. Our people are committed to helping your business and they do it with a smile on their […]

David Greenwood2021-12-21T13:14:37-05:00December 27th, 2021|Categories: Advice for Businesses|

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