David Greenwood, Author at American Profit Recovery

Ask yourself these 5 questions before starting collection activity

Before sending any customer to a debt collection agency, it’s important for a business of any size to conduct its due diligence to try and resolve that matter. Having an established relationship with a reputable collection agency is an important part of your overall accounts receivable program. But it is critical for your business to understand how a customer got to the point of collection activity before implementation.

You and your staff should be able to answer the following questions before a customer is put into collections. And this is also a great guide for your business as you clean up your accounts receivable systems. […]

David Greenwood2022-03-15T09:52:58-04:00March 2nd, 2022|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

Through Good Times and Bad-Our Team Sticks with Our Mission

By Brian:

It’s a satisfying feeling knowing that we can continue to help support small businesses and help consumers throughout the year regardless of what is happening across the country. It’s what we have always done since opening our doors. We have assisted consumers during events throughout the years such as recession and natural disasters that had a negative effect on the economy as well as during economic booms that had a positive effect, pulling together to help those in need. By remaining open we have been able to carry on with assisting consumers in need of help resolving their debts. In addition, we continue to work with our clients who need help handling balances owed […]

David Greenwood2022-03-01T11:31:11-05:00March 1st, 2022|Categories: Team APR|

What our debt collection team wants you to know

We have assembled a fantastic group of professionals here and we believe we have some of the best debt collectors in the country. And it didn’t happen by accident. We have been able to put together this team for several reasons and because of this, both the businesses we serve and the consumers we speak with every day benefit from this well-trained and dedicated team.

The job of a debt collector not only requires ongoing and professional training as well as knowledge of current laws but it is also beneficial when the collector truly cares about the outcome of the current situation they are working on. And that must include making sure the consumer is set […]

David Greenwood2022-02-18T10:45:35-05:00February 21st, 2022|Categories: Accounts Receivables, Advice for Businesses, Team APR|

Accounts receivable practices when your business solves problems quickly

There are all types of businesses where serving the customer quickly just comes with the territory. Those businesses that offer any type of emergency or urgent service either in-home or at your location can experience issues with cash flow because there will be times when customers and clients are not prepared to pay.

There are all types of businesses that fall into this category of emergency services and serving people on short notice. Everything from the veterinarian, plumbing and heating contractors, septic repair services, HVAC professionals, and restoration contractors to name a few. Your customers rely on your quick expertise to make their lives easier. […]

David Greenwood2022-03-15T09:55:34-04:00February 18th, 2022|Categories: Accounts Receivables, Small Business Collections, Veterinarian Collections|

Everyone here can relate to consumer struggles

By Angela:

A lot of what we do is simply understanding and reasoning with our consumers. We work hard to build rapport and keep relationships for our clients so that their consumers have a good experience with us.

While some people have these pre-determined ideas of how we don’t understand nor care before calling us, the truth is we are everyday people, all facing similar battles. […]

David Greenwood2022-03-15T09:56:58-04:00January 18th, 2022|Categories: Team APR|

What are your plans for improving the customer experience in 2022?

There is one thing we have spent an enormous amount of time on here in American Profit Recovery and that is making sure all clients have an enjoyable and productive experience with our team. People compliment us every day when they call our front desk because they can tell the person answering the phone is smiling. You can hear it in their voice.

It doesn’t matter if you come to us for commercial debt collections or medical collections, we want to make sure that your journey with our team Is one that impresses you and resolves your cashflow challenges. Our people are committed to helping your business and they do it with a smile on their […]

David Greenwood2021-12-21T13:14:37-05:00December 27th, 2021|Categories: Advice for Businesses|

Debt collections in 2022-important factors to be aware of

Improving your cash flow and understanding how debt collections fit into your business should be an important part of how you operate in 2022. If you continue to struggle with customers not paying you and you feel you have an ongoing need for debt collections, you’ll want to consider how collection activity around your accounts receivable process will fit into the coming year.

This past year has seen numerous changes for businesses. From a change in customer behavior, the way we work as a result of the pandemic as well as fluid changes in regulations posed on businesses, it’s always a good idea to stay up to date on how to keep cash flow positive, […]

David Greenwood2021-12-21T13:04:13-05:00December 21st, 2021|Categories: Advice for Businesses, Collection Industry News|

Businesses must focus more on debt collections in 2022

It should be no secret to anyone owning or running a business. It is slowly getting more expensive to operate a profitable business and it is not getting any less costly. Costs associated with just about everything on your expense sheet have gone up during the past 12 months.

And as you’ve also seen, the pandemic caused many people to spend more money. We have seen this mostly in the form of home improvements as well as other items to make working and living at home more enjoyable. While statistics have shown that people have saved more recently, they have also been willing to purchase more.

Financial stress is a real thing, especially for those operating a […]

David Greenwood2021-12-08T07:51:51-05:00December 8th, 2021|Categories: Accounts Receivables, Advice for Businesses, Small Business Collections|

New website focuses on credit and debt collections for consumers

We’ve always been big advocates when it comes to educating consumers on their rights when it comes to debt collections as well as how to effectively work with a collector to take care of financial obligations. Our professional debt collectors maintain honest and open communications when they’re doing their job and they provide the resources available to make sound decisions.

The collection industry as a whole is doing its part as well. And a new website will help consumers navigate the challenges that come with paying off debt and managing it in the future.

The website is Know My Debt, and it was created by ACA International-The Association of Credit and Collection Professionals. That’s right, a […]

David Greenwood2021-11-29T08:50:16-05:00December 1st, 2021|Categories: Advice for Businesses, Advice for Consumers|

Small business needs you every day, not just Saturday

Many small businesses took a beating during COVID-19. At the far end of the spectrum, numerous small retail shops and restaurants closed for good and those that did survive through the pandemic suffered tremendous losses that they now need to work day and night to make up for.

And now with immense challenges in the supply chain which currently have no end in sight, small businesses are struggling once again in how they meet the demands of consumers. If you’re one of these small business owners, then we are probably not telling you anything new.

But today, we want to speak to you, the consumer.

One thing we know here is that our small business community is vibrant, […]

David Greenwood2021-11-29T07:51:21-05:00November 29th, 2021|Categories: Advice for Businesses, Advice for Consumers|

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