APR, Author at American Profit Recovery

Meet some of the kindest people we know-Video

We wanted to take a few minutes and introduce you to some of the most understanding, kind and thoughtful people we know. And guess what? They are some of our collectors here at American Profit Recovery. That’s right, debt collectors…

Being kind and respectful helps both the client that hired us to help them get paid and it also helps the consumer that needs to catch up on their financial obligations. In fact we believe being kind is the only way to resolve a past due account.

Our tagline if you haven’t noticed is You’ll Profit From Our Difference.” Both client and consumer profit from the way in which all our team members conduct themselves; with kindness […]

APR2021-01-04T09:15:19-05:00February 11th, 2015|Categories: Team APR|Tags: Collection Agencies, Debt Collectors, kind, Profits, Reputable, respectful|

Thoughts on what our mission means

Our mission here at American Profit Recovery is to provide our clients excellent financial services, as well as our employees with a worthwhile career. Such excellence speaks for itself through results. We must also always strive to do our best in helping our consumers to solve their financial problems. Here at APR, we hire the best people, teach and hold them to high standards, and we learn from actions while avoiding complacency. That helps everyone.

We model excellence in our leadership and management’s actions. Our Ownership and management team work together to model excellence, build trust and play an active part in the collection industry and our communities. Our motto could be “Achieve the Honorable!” Our […]

APR2021-01-31T16:41:57-05:00February 9th, 2015|Categories: Team APR|Tags: collection agency, collections, integrity, reputation, respect|

More Thoughts On Key Communication Skills

I recently attended a seminar entitled Tactical Communication by Dan O’Connor. I attended with a few of my coworkers. Dan’s latest book entitled “Say This –NOT THAT!” embodied a lot about what was communicated at the seminar. Understanding the nature of phrases and how some can be considered danger phrases (things to avoid saying) and power phrases (things we should say). Have you thought about things that you may say that could result in a negative response? For example, if you are working with someone with a concern and you say a danger phrase such as “calm down” versus a power phrase as “I understand” you can quickly understand the potentially different response you would […]

APR2021-01-04T09:38:24-05:00January 28th, 2015|Categories: Advice for Businesses, Team APR|Tags: Collection Agencies, communication skill, How to, Tact|

Great Communication is Key in Business

By Kaylee:

As a CSR at American Profit Recovery I am always trying to improve my communication skills. Last week I was excited to attend a great seminar on tactful communication. One of the great benefits about working at APR is the opportunity to attend the “Yes Network Seminars.” Last week Dan O’Connor spoke about how to get what you want through words, phrases and persuasion. I feel that our ability to communicate with our clients effectively is essential to APR’s success. Most people when they think of seminars think of power points, big white boards and dull and boring information. This was quite the opposite; Dan was able to make his presentation very engaging and […]

APR2020-11-01T13:40:39-05:00January 26th, 2015|Categories: Advice for Businesses|Tags: Business, Business advice, collections, communication skills, tactful|

Don’t Start The New Year Behind

So, New Year’s has passed and you have seen just about every article and social media posting there is about how to make and keep your New Year’s resolutions. We all know the common ones: lose weight, exercise, get up earlier, make more money, etc…

What goals have you set for your business? Well that last one we mentioned, make more money, might be easier than you think. In fact, many businesses are leaving huge amounts of money on the table. You either don’t know it or you choose not to pursue it for any number of reasons. Now is the perfect time to resolve to make more money by making sure you’re getting the money […]

APR2020-11-01T12:37:54-05:00January 12th, 2015|Categories: Advice for Businesses|Tags: Business, cash flow, get paid, How to get paid, make more money, New year|

More From Our Leadership Development and Team Building Conference

By Dave Yenglin :

I was fortunate enough to attend this conference along with three other members of the APR team. I wasn’t entirely sure what to expect, as I hadn’t attended any conference of this sort in many years, but immediately boredom came to mind. It couldn’t have been further from the truth, the speakers for this conference did a wonderful job of presenting the material.

It wasn’t your typical presentation of someone just reading from a booklet what someone else wrote. They were very good at getting everyone involved and being very interactive, obviously this makes sense given the title of the conference.

One of the first things that I learned from this that I hadn’t […]

APR2021-01-04T09:33:18-05:00December 29th, 2014|Categories: Team APR|Tags: collection agency, Leadership, Small Business, Team Building|

More families helped by American Profit Recovery

It’s times like these when I feel so proud to be part of American Profit Recovery. As we enter another year of helping local families during the holidays with our Adopt a Family Program, we can go into our own holidays and the New Year knowing we have done our part for even a few people this season.

Many people say if you can just touch a few people in your life, you’ve made a difference and I believe we have done this. It has now been six years since we decided to buy gifts for struggling families in the communities we work in.

In the past six years we have as a team, purchased over 300 […]

APR2021-01-04T09:20:16-05:00December 23rd, 2014|Categories: Community Outreach, Team APR|Tags: Adopt a Family, charity, christmas, Collection Agencies, Holidays|

Time to learn a few things outside of the office….

I was given the opportunity to attend a one-day seminar on leadership presented by Skill Path Seminars. Going in, I wasn’t sure what to really expect. Were they going to ask me questions about myself, the company I work for, what is a normal day like in the office? After the introduction given by two speakers, I realized the principle behind this was to educate employees in leadership positions, as well as employees aspiring to leadership. The focus wasn’t solely on the people attending, but also the ones back at the office. In other words, everyone contributes in one way or another, and not to overlook them.

The presentations were held in two rooms simultaneously allowing […]

APR2021-01-31T16:45:46-05:00December 23rd, 2014|Categories: Team APR|Tags: conference, debt collection, learning, listening, Skillpath|

Everyone Learns Different

On December 4 I attended a conference here in Farmington Hills on Leadership Development and Teambuilding. As the admin team work leader, I work side by side with our manager Melissa and assist with our admin team here at American Profit Recovery. We have a great admin team here who works extremely hard every day.

It was a very informative conference that lead me to take away many good takeaways. The biggest take away for me was – each and every individual doesn’t learn the same way as you do. So when working with different individuals, you may need to pay more attention as to how you may be wording explanations for a better take away. […]

APR2020-11-01T12:54:01-05:00December 22nd, 2014|Categories: Team APR|Tags: Admins, collections, conference, learning, Teams|

Takeaway Opportunities From a Great Conference

As a Collector at American Profit Recovery I have been presented with several opportunities to improve my skillsets and gain knowledge on our ever-changing industry. Having attended these events I’m always struck by the number of people who seemed to be zoned out on their cell phones, counting the number of minutes until the next break. I assume these individuals were just looking for a day away from the office or were “voluntold” to attend. No matter how vast your knowledge is on a certain subject matter there is always more to learn and different opinions to consider. So, at every event I attend I like to have at least one takeaway that will benefit […]

APR2021-01-31T14:55:18-05:00December 19th, 2014|Categories: Team APR|Tags: Collection Agencies, learning, seminars, Skillpath|

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