Overcoming Challenges as Debt Collectors

By Delaney:

Debt Collectors are faced with many hurdles when trying to contact consumers to pay on past due balances. Many of these hurdles come from pre-conceived notions about what it means to have an account sent to collections, or to be contacted by a collection agency.

At American Profit Recovery, we do our best every day to change the perception of the collection industry in order to educate both consumers and prospective clients on what those things truly mean.

Some common misconceptions regarding the collections industry are:

• Debt collectors use threats and aggression tactics
  • In reality, our Collections Specialists are trained to take a professional, ethical approach and treat all consumers with dignity and respect. We comply with all state and federal laws and approach each call with empathy and an understanding that life happens to us all. We don’t aim to talk down or shame anyone for their situation. Rather, we stress that we want to help consumers move forward, not dwell on the circumstances that led up to this point.
• Collection agencies buy debts and can settle for pennies on the dollar
  • At American Profit Recovery, we are not debt buyers. Rather, we have a close working relationship with our clients while we work to recover funds on their behalf. What this means is that we aim to assist our clients with recovering the full financial obligation that is owed to them. We set that expectation with our consumers, with the understanding that we can attempt to qualify them for assistance if they are needing additional time to resolve their obligation.
• Ignoring debts will eventually make them go away
  • Letting debt sit can have negative ramifications on consumers for years and cause a multitude of problems for them later down the line as they try to take next steps in life, like applying for a mortgage, opening a bank account, or buying a new car. Communication is the essential first step in the right direction in order to cease collection activity and put their accounts in good standing.

These misconceptions and many more are addressed daily at American Profit Recovery by our Collections Specialists, Administration Team, Sales Representatives, and Customer Service Representatives. We aim to provide the best service at each level of our business and handle all relations courteously and amicably, with thousands of Google reviews to back us.

If you’ve made it to this blog, you are in the right place to get started understanding more about what debt collections at American Profit Recovery is really about.