Relating to people is how we get the job done

By Angela:

The past few weeks I have had the pleasure of meeting with many people as I add to my collection team. During this process I have had many conversations, and it was refreshing to remind myself just how much of a difference we are making in the economy.

Of course, I could sit here and talk about this to try and gain sales or to try and have you pay your bill but it’s the opposite.

I’m here because I want to be. Nine years in and I still love the impact I can make on our industry and our clients with their consumers being the top priority. In these interviews I have learned about candidates’ backgrounds and life stories and it’s a wonderful reminder that “Life happens.”

We all have a story, and things have happened along the way. But, sometimes our clients are the ones who end up paying for that.

What I mean by that is, everyone goes into a situation with the right mindset of paying their bill, but at one point or another something happened that prevented that consumer from being able to. This causes some small business owners not to have money coming in during a slow season. But it also might mean the difference of that consumer keeping food on the table for their family or meeting other expenses.

This is a great reminder that the collection industry serves the purpose of bringing money back into the economy and finding the balance in between.