Should I Give Customers Some Flexibility When They Are Late?

Did you ever wonder if you should be a little more flexible with your customers that don’t pay on time? After all, in some cases, there are very good reasons for someone’s delinquency on a bill. The short answer is yes, you should try to create some flexibility when your customers are late paying your business but it’s how you do it that matters. In the short video below, we discuss why you should be more willing to work out a resolution with a late-paying customer and a few tips for making it a win-win.